Privacy Policy

Last updated: 6 November 2020


Packed with Smiles ("us", "we", or "our") operates (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.


We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.


Information collection and use


While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including but not limited to our forms or form fills sections of the Site.  Personally identifiable information may include, but is not limited to your name ("Personal Information").


Communication outside of the Site includes by phone, email in person or otherwise. The information you provide us with may be updated and submitted thereafter using the Site.


Log data


Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").


This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.


In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.


Communication and use


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest.




Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.


Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


Email and chat functions


If you send an email or chat to Packed with Smiles we may retain the communication and information, including but not limited to, your email address in order to respond to you. Any personal or confidential information shared belonging to a third party, must be done so with consent from the third party. 

Partners, service providers, volunteers and contractors


Our operational and service partners or providers including contractors and volunteers may sometimes have limited access to your personal information when providing a service to us or to benefit the performance of the charity. Unless you have requested to opt-out of receiving newsletters, emails and/or other information including general communication from us, these partners, providers, volunteers and/or contractors may have access to your email address to send newsletters, updates and/or information requests including but not limited to research on our behalf. 

Access to personal information is limited to information that is deemed reasonably necessary for a partner, provider, volunteer or contractor to undertake the task at hand. Anyone with access to your limited personal information is also bound by the terms set out in our privacy and confidentiality policy, as required by law. 

Marketing, advertising, promotions 

We may share data classified as non-personal information, such as website data usage with third parties to assist in the understanding of our Site operation and performance. This may include side usage and engagement based on the success of a marketing and/or advertising campaign and any other promotional activity. 



The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.




If at any time we are under obligation or duty to share and/or disclose your personal information in order to comply with legal requirements; to protect rights, safety or property of the charity, its users or others, we shall do so within the perimeters of the law. 


Length of information storage


Your information will be stored for as long as you are a supporter and unless or until such time that you ask us to remove it.


Access to your information

Data protection legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with this legislation. You can exercise your rights free of charge, but we do reserve the right to charge a small fee for requests which are deemed repetitive, unfounded or excessive, in accordance with the law. Email

Deleting your personal information

Please contact us in writing to request that your personal information be deleted from our database. We aim to comply with your request within 5 working days so long as your personal information is not held or required for compliance with a legal obligation or requirement, nor detrimental to a legal case or law.

Data breach notification

In the unlikely event of a serious data breach, we will endeavour to alert all affected within 72 hours after we become aware of the full details of the data breach.

Our commitment to children’s privacy

We do not knowingly collect or store personal information on the site from persons under 18 years of age. Protecting a child's privacy is of special importance to us. Our Site is not aimed or directed to children aged 16 or under. If you are aware of someone under the age of 18 using the site and would like to ensure their information has not been stored, please contact us at

Changing information and complaints 

Email for requests to update, change or remove information and for any problems or complaints. We aim to respond to your email within 5 working days and action changes as soon as reasonably possible.

If you do not receive a satisfactory response or resolution you may write to us at our registered address of Barnard Mountstephens Childs, 50 Alexander Street, Southend-on-Sea, Essex. You may also lodge a complaint to the UK Information Commissioner’s Office if you feel this is necessary.

Changes to this Privacy Policy


This Privacy Policy is effective as of 6 November 2020 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.


We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.


Contact Us


If you have any questions about this Privacy Policy, please contact us at